Steps to quality service and Swiss hospitality
280 EUR per person + VAT
Apply here:
matic.kriter@ritz.edu
031 860 806
Date: 2. February 2026, 9:00 - 16:00
Location: Hotel Astoria Bled, Prešernova 44, 4260 Bled
The training will be conducted in English by Matic Kriter, a hospitality expert from the Swiss hospitality school César Ritz, with 20+ years of international experience in top-level hotels and restaurants.​
Who is the training intended for?
• Beginner waiters
• Experienced waiters who want to refresh their knowledge
• Service managers and mentors of junior staff
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Why should you attend the training?
Today's guests are demanding, and their expectations are constantly rising. The success of a restaurant, bar or hotel is therefore increasingly dependent on the quality of its staff—especially waiters, who are in direct contact with guests and create the all-important first impression. This is why comprehensive, practical and inspiring training based on proven operational procedures and hospitality standards, adapted to the Slovenian environment, is key to more successful business operations and a better working atmosphere within the company.
Training goals
After completing the training, each participant will be able to:
• communicate with guests professionally and confidently,
• actively and convincingly sell products and services,
• handle complaints and difficult situations with respect and elegance,
• present themselves professionally (appearance, hygiene, equipment),
• understand their role in contributing to the success of the entire team.
Special added value
Each participant receives an exclusive handbook, Steps to Quality Service (Matic Kriter, 2025), which will serve as a daily tool for their work and personal development.